Terms and Conditions
Marmalade Art is passionate about producing the highest quality wall murals. We use the latest printing technologies that allow us to hit the highest industry standards possible. We invest heavily in developing our website to give the user a very enjoyable experience while navigating the user interface. We continue to improve every aspect of the business from producing the highest quality wall murals to the intriguing detail of the website. We value our customers with the utmost respect with the goal of being the world’s most professional wallpaper printing company.
Whilst we try to ensure that all details, descriptions and prices that appear on our website are correct, some errors may occur. In the event of a mistake, we reserve the right to change the listed price without prior notice. All prices are in Pounds Sterling (£). Delivery charges are additional. For further information see the Delivery section below.
Cancellation and Refunds
1.1 – In the unlikely event that a problem occurs with your order, we will provide you with a refund or replacement at the earliest convenience. However, there are a few things stated below that we are unable to provide a refund or replacement for:
1.2 – Bespoke orders cannot be changed once the designs has been printed. Wall dimensions entered at the order customisation page are deemed to be correct and will correspond with the print measurements. If the product does not fit, no refund will be given as the company cannot be held accountable for incorrect measurements provided by the customer.
1.3 – As soon as the order is received and processed, you will be unable to change any aspects relating to the purchase.
1.4 – In the event that your wallpaper has not been delivered or missing in transit. We reserve the right to replace or refund only after the courier has investigated and refunded Marmalade Art before refunding you the consumer.
1.5 – In the unlikely event that your wallpaper has been damaged in transit. We may require photographic evidence of any such damage, specifically to the wallpaper and any supporting visible damage to the packaging. All products and packaging must be returned if requested to Marmalade Art to assist in any investigation been carried out by the couriers. We reserve the right to replace or refund only after the courier has investigated and refunded Marmalade Art before refunding you the consumer.
1.6 – On receiving your product, it is crucial that you check that there are no visible signs of damage to the products packaging. You must also only sign for the product with a message of ‘packaging damaged’ and to contact the company within 48 hours of receipt informing them of the situation. Marmalade Art can only refund or replace damaged goods if the courier has been notified on delivery. Please retain all relevant information of the damage to the goods and its packaging so we can then make an insurance claim towards our courier service.
1.7 – When in receipt and upon opening the product, please carefully check the order for print and all other product visual defects and damage. We operate a strict quality control procedure and it is extremely unlikely for a product to be shipped with any printing defect. All defects or damage must be reported within 48 hours of receipt of your product. We are sorry but no refunds or replacements will be made once the wallpaper has been installed. Once installed it will be deemed that all installation instructions that are provided with every order have been carefully read and fully understood. No refunds or replacements will be made if this notice has not been adhered to.
1.8 – Due to the fragile nature of the product, it is possible to scratch or mark the wallpaper if not handled in a careful manner. We cannot refund or replace goods that are scratched or marked. All goods are photographed for quality insurances to cover Marmalade Art.
1.9 – All wallpaper is printed in drops with an overlay on either side. It is required that customers follow the installation guide provided in order to ensure the wallpaper is installed correctly. If the installation guide is not followed and the wallpaper has been installed incorrectly, Marmalade Art cannot be held liable for an incorrect installation, nor can it offer any refund for incorrect installation.
1.10 – All wallpapers are printed slightly larger than the sizes entered at the order customisation page, this is to ensure a quality fit. We cannot refund or reproduce any custom wallpaper due to size issues.
1.11 – Occasionally, there may be a slight differentiation in hue or colour on each separate wallpaper panel. We use the very latest printing technologies, but the differentiation in colour can still occur.
1.12 – Marmalade Art cannot be held responsible for images uploaded and/or cropped on our website. All images are automatically processed and sent to production. As a result, it is required by all customers to ensure that dimension entered are correct and the crop tool is used correctly to adjust the image as seen fit.
1.13 – Before wallpaper is printed, the image is enlarged and can mean that pixelation or mottled effects can occur. There can also be a difference in colour and or colour saturation due to the screen resolution pre settings on all computers, phones, tablets and other devices used to view our products online. If in any doubt or unsure about the quality or colour of our products. We highly recommend requesting a Free sample before placing your order. As this product is custom manufactured to your specific sizes and requirements we cannot refund or reprint wallpapers due to these effects.
1.14 – Computer monitors vary and will show different colour variations to the actual print that you receive. Due to this matter we are unable to refund or reprint.
1.15 – In the unlikely event of a printing error passing quality control a refund or replacement order will be issued at the earliest convenience.
2.1 – Damages that occur to the product or to the installation area during the process of fitting the wallpaper are the sole responsibility of the customer.
2.2 – The customer is responsible for ensuring that the wallpaper is correctly installed. Any damage e.g. rips, tears, cuts that occur during the hanging process are solely the responsibility of the customer.
2.3 – Similarly, any damage that occurs due to incorrect installation or poorly prepared wall surfaces is also the responsibility of the customer.
2.4 – Following the installation guide supplied with your order and taking your time it is easy to hang your wall mural yourself. However if you are not familiar with hanging wallpaper or not confident to do so, we suggest that you contact a decorator who will be able to hang the product on your behalf. This will usually result in you having a better finish.
2.5 – Both our standard wallpaper and our self-adhesive wallpaper have a smooth finish. Our standard wallpaper has a semi-gloss, vinyl effect texture. Our self-adhesive has a soft, matte finish. No refund or reprint will be processed for issues regarding the texture of the print.
2.6 – Each wallpaper panel comes surrounded with a white border edging which will need to be trimmed before installation. Any damage resulting from this process is the sole responsibility of the customer.
Upload Your Own Images
3.1 – Marmalade Art cannot be held responsible for any copyright infringement resulting from using customer uploaded images in the manufacturing of their products. The use of any uploaded images is solely the responsibility of the customer and that full permission has been granted to the customer for the use of the image they have uploaded by the copyright owner.
3.2 – If there is any doubt as to the copyright of an image we suggest that you do not upload it for the purpose of creating a customised product.
3.3 – All images, artwork or designs will be printed as supplied to us.
3.4 – Marmalade Art cannot be held responsible for any distorted, fuzzy or pixelated products resulting from images and/or designs uploaded by the customer.
3.5 – There may occasionally be a variation in colour between the image uploaded by the customer and the finished products. This variation in colour is cause by the difference between colours displayed on computer screens and printed colours. We cannot provide a refund for any variation in tone.
4.1 – Delivery of your product is made via courier and we aim to deliver your product within 10-15 working days of your order. In exceptional circumstances we reserve the right to deliver your product within 30 working days. This may be because we have a large amount of orders to process or because of more time consuming customised wallpapers. All delivery times given are approximate.
4.2 – All delivery times are approximate.
4.3 – We have no liability to you in the event that the delivery of your order is delayed due to circumstances beyond our reasonable control, including, but not limited to, strikes or other industrial action, fire, flood, explosion etc.
4.4 – We take every care to ensure that your product reaches you in a good condition. In the unlikely event that your order is damaged in transit, the customer is within their rights to ask for a full refund.
4.5 – Goods damaged in transit should be reported immediately. In the unlikely event that your product is damaged in transit, you should mark the delivery note ‘Damaged on Arrival’. If the delivery note is not marked, we cannot be held responsible for the damaged product.
5.1 – By uploading an image to our website, you are handing copyright to marmalade-art.com. You are giving us the right to reprint the image at any given time.
5.2 – All Google images displayed on our website are for reference only. We highly recommend you contacting the owner of the image for consent.
5.3 – Many of the images displayed on marmalade-art.com have been uploaded via previous customers who have granted us permission to re-use or reproduce.
5.4 – Some of the images on marmalade-art.com are supplied by Shutterstock and or Adobe Stock where we have purchased the rights to re-use.
5.5 – We by no means claim to own copyright to any of the images displayed on marmalade-art.com. If you see any images displayed on our website that are a concern of copyright, please contact us and we will remove them immediately.
6.1 – At marmalade-art.com we are passionate about providing the user with a streamlined ordering process and a simple to use interface.