FAQ’s

General

What inks do you use and are they Eco friendly?

We use Eco sol max inks and these are water based making them Eco friendly.

Are the wall murals Matt or glossy?

All our wall murals have a Matt like finish to them.

Are the wall murals laminated?

Premium is the only laminated wall mural we supply.

What is the ideal material for Commercial use?

We highly recommend Premium this is the most durable material.

How do I find the perfect design?

Simply click on our search bar at the top of the page, were you will find 1000’s of hand chosen custom wallpapers and murals to choose from.

Can I upload my own image?

Yes, we can make custom wallpaper from customers images. Just click here to upload a file or send us your image to: info@marmalade-art.com.

I can’t find what I’m looking for?

Marmalade Art have a large image library of beautiful hand chosen designs to suit most needs. We also carry a back library of literally millions of stunning images.
If you haven’t seen quite what your looking for. Simply get in touch with the help team tell us what your looking for and we’ll find the perfect image for you.

Is the mural material paper based or PVC?

Standard and pre pasted are paper based and Premium is PVC based.

How thick are the wall murals?

Standard      90gsm


Premium      120gsm


Spray up       400gsm

Can I share one of the above design motifs?

Yes. Just click the Facebook Instagram or Pinterest share button, and select which room set you would like to share with your friends.
They can then click the link which will take them directly to the page you have shared.

Uploading and Customising Your Own Image

What type of image can I use to create my own wallpaper mural?

With imagination almost any photo, image, illustration or even favorite piece of artwork can be used to create a stunning and unique wall mural.

Are there any limitations to the sizes I can order?

All of our products are tailor-made to to your measurements, and can be made to fit any sized wall. It also means that there is minimal waste, so your not paying for what you don’t need.

How big does the image I upload need to be?

We recommend that the image have at least one pixel per millimeter of the print.
So for example:
If your wall is 350cm (3.5 m) x 240cm (2.4 m) ideally the image size would need to be 3500 pixels x 2400 pixels

Which file format should my image be in?

We are able to manufacture your bespoke wallpaper from any image file format such as JPG, TIF, EPS or PDF.
Simply upload your image in the highest quality and best resolution available and we’ll do the rest!

Can I get help or advice with my project or image?

Our expert image editors are always here to help with any changes you’d like to make to your image to create the perfect custom finish. 

 

  • Change the sizes and dimensions of most images for a perfect fit.
  • Enhance or reduce colours or turn it Black & White.
  • Remove any unwanted objects that spoil your image.
  • Add text, people, animals buildings or objects to create your very own unique mural.

 

For your free help and advice simply click Need Help here.

Upload your image and describe the changes required and one of our help team will get to you within 24 hours. 

This also applies to any of our images that you may like to customise for your project. Simply enter the image number and describe the changes you’d like.

How much would wallpaper cost using my own image?

Creating your own personalised wallpaper is great fun and what’s more doesn’t cost anymore than using one of our stock image murals.
If you would like to know the cost of your bespoke mural simply upload your image, or select one of ours, enter your sizes and select your preferred material and the price will be displayed instantly!

Delivery

How do you package your products?

Each type of mural is packaged differently to ensure it’s protected in transit.

What delivery company do you use?

U.K mail as this service provides live text message tracking.

How long does delivery take?

Depending on what delivery option you select at checkout. We offer next day delivery if order is placed before 1pm.

Do you ship worldwide?

Yes. We ship worldwide.

Buying & Returns

Updating me about the progress of my order?

We will send text messages and emails informing you of the status.

How can I pay for my order?
  1. Debit/Credit card via the website
  2. PayPal via website
  3. Over the phone by card
  4. PayPal payment request
  5. Backs payment via profoma invoice
Can I set up a trade account?

Yes. You contact us with your company details and we can set you up with an account.

Can I return a wall mural?

Yes. You have a 365 day return policy if the product is not opened.

How do I apply a voucher code?

A voucher code can be applied at checkout. There is a box where you can apply your voucher code.

Installation

How do I measure my wall?

Measure the exact height and width and we will then automatically add a further 20mm to the height and width to allow a little bit of play.
It’s always better to have excess material to cut of than not enough.

Do you recommend any special paste for installation?

Share our page on Facebook Instagram or Pinterest and we will include paste for free.
Alternatively we recommend Solvite extra strong paste.

How do I apply my wall mural to the wall?

All 3 products come with simple hanging instructions. For Pre pasted we have made a video showing how simple it is. SEE OUR VIDEO

How do I remove my wall mural?

Standard and pre-pasted wall murals just require some water and to peel back. Premium wall murals can be peeled back from the corner.

Can I use the products in wet rooms?

(Bathroom, swimming pools etc) Yes, we recommend premium wall murals for wet room areas.

EASY TO ORDER

Follow our 4 easy steps to purchase Marmalade Art

FAST DELIVERY

Order before 1pm for your FREE Next Day Delivery

SIMPLE TO FIT

Your order comes with a simple Install Guide for a Perfect Finish!

EASY TO ORDER

Follow our 4 easy steps to purchase Marmalade Art

FAST DELIVERY

Order before 1pm for your FREE Next Day Delivery

SIMPLE TO FIT

Your order comes with a simple Install Guide for a Perfect Finish!

EASY TO ORDER

FAST DELIVERY

SIMPLE TO FIT

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